LAN believes in a “do it right the first time” approach to quality and “preventing” non-conformances before they occur. This proactive approach is consistent with ISO9001/14001 – Quality Management Systems. This international standard promotes the adoption of a process approach when developing, implementing, and improving the effectiveness of a quality management system to enhance customer satisfaction. Therefore, LAN has designed our quality management system to be consistent with the ISO standards process approach, the key elements of which include:
- Planning to deliver results in accordance with customer requirements, federal/state/local regulations, and all internal policies
- Implementing the program/process
- Monitoring process performance and effectiveness
- Continual improvement of the processes
LAN follows this quality management systems process to further ensure our work practices are conducted in accordance with applicable federal, state, and local standard operating procedures/regulations, OSHA requirements, and EPA guidelines.
